Senior Instructional Designer with 10+ years transforming complex organizational challenges into learning experiences that drive measurable business impact. I specialize in leadership development, soft skills training, and high-stakes operational learning. My work has trained 3,000+ professionals, achieved 90%+ satisfaction scores, and includes a leadership framework featured by a COO company-wide and deployed to 750+ locations.
I was an early AI champion in learning design. In 2023, I pursued specialized training when most organizations were still figuring out AI policies. By 2024, I'd secured budget approval for Articulate AI, trained my team on advanced techniques, and cut development time by 80% while improving quality. I don't just use AI for efficiency—I partner with it to create original frameworks that achieve measurable results.
My approach combines strategic thinking with hands-on design. I've developed leadership and soft skills training, business software training with advanced variables, call center training for 1,500+ representatives, and multi-audience design for executives, managers, and frontline staff across corporate, federal, healthcare, and restaurant operations. I've worked across diverse industries, always focusing on what actually changes behavior and drives business outcomes.
Brief description of the project challenge, your solution, and the impact. Highlight the key learning objectives and innovative approaches used.
Brief description of the project challenge, your solution, and the impact. Highlight the key learning objectives and innovative approaches used.
Brief description of the project challenge, your solution, and the impact. Highlight the key learning objectives and innovative approaches used.
Brief description of the project challenge, your solution, and the impact. Highlight the key learning objectives and innovative approaches used.
Brief description of the project challenge, your solution, and the impact. Highlight the key learning objectives and innovative approaches used.