Kassie Ramirez, M.S.Ed.
About Me
I am a learning strategist who transforms complex systems into human-centered solutions that drive measurable results. I Partner with AI to accelerate development while maintaining focus on learner confidence building and behavior change. Recognized for data-driven thinking, emerging tech expertise, and solving the right problems through strategic instructional design.
My approach combines strategic thinking with hands-on design. I have developed leadership and soft skills training, business software training with advanced variables, and multi-audience design for executives, managers, and frontline staff across corporate, federal, healthcare, call-center and restaurant operations. My experience spans across diverse industries, always focusing on what actually changes behavior and drives business outcomes.
AI Innovation & Technology
- AI-Powered Learning Development
- Articulate AI Implementation
- Custom Prompt Engineering
- Articulate Storyline 360
- Articulate Rise 360
- Adobe Captivate & Creative Suite
Training Formats & Deliverables
- eLearning (Storyline, Rise, Captivate)
- Instructor-Led Training (ILT)
- Virtual Instructor-Led (VILT)
- Blended Learning Solutions
- Visual Job Aids & Infographics
- Workbooks & Supplemental Materials
Strategic Design Expertise
- Multi-Audience Learning Design
- Scenario-Based Learning
- Research & Focus Groups
- Performance Improvement
- 508 Compliance & SCORM
- Advanced Variables & Branching
Projects
Calm That Caller
Audience: Call Center Employees
This lesson teaches the CALMER de-escalation framework, then has learners apply it in a scenario-based game. Each round presents an escalating call, and learners use CALMER to talk the caller down.
Financial Regulations
Audience: Financial Call Center Employees
A short scenario that embeds decision points inside a realistic client call. Rather than frontloading information, learners can pull up a resource for help during the call if needed. They must choose the correct answer before advancing — testing applied judgment rather than recall.
Leadership Framework
Audience: Corproate and Operations Leaders
An infographic-style job aid that translates a poorly understood corporate strategy into a usable decision-making process for leaders at every level.
Diamond Grading
Audience: General Public
This infographic breaks down the four C's of diamond grading and how each one shapes a diamond's overall quality.
Just for Fun
Audience: Anyone
A fun interaction that explains how to make S'mores.